Blended Call Center Agent - Remote Work from Bali (Over-the-Phone Process)

Join Zeus Holdings, Inc. as a Blended Call Center Agent and work remotely from the stunning locations of Bali—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This role offers a unique opportunity to balance voice and non-voice interactions while enjoying the beautiful surroundings of Bali. As a Blended Call Center Agent, you will be the first point of contact for our customers, handling both inbound and outbound calls, chats, and emails. Your role is crucial in ensuring customer satisfaction and driving our business growth.

Zeus Holdings, Inc. is a dynamic company with a strong presence in the telecommunications industry. We are committed to providing exceptional customer service and innovative solutions to our clients. By joining our team, you will have the opportunity to work with cutting-edge technology and contribute to our mission of delivering top-notch service to our customers.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, chats, and emails with professionalism and efficiency.
• Provide excellent customer service by resolving customer queries and complaints.
• Maintain accurate records of customer interactions using CRM systems like Salesforce or HubSpot.
• Collaborate with team members to ensure consistent service quality and meet performance targets.
• Stay updated with industry trends and best practices in customer service.
• Participate in training programs to enhance your skills and knowledge.
• Adhere to company policies and procedures to ensure compliance and security.
• Work remotely from designated areas in Bali, ensuring a productive and enjoyable work environment.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proficient in English, both written and spoken.
• Familiarity with CRM systems like Salesforce or HubSpot is a plus.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good time management and organizational skills.
• Valid ID and proof of residency in Bali.
• Passion for customer service and a commitment to delivering exceptional service.

🛠️ Keahlian

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